Most managers are struggling to navigate the impact Covid-19 is having on their organizations, but how the pandemic is affecting different parts of the enterprise varies dramatically from one department to the next.
How to connect with customers during a crisis?
Four actions about how to demonstrate empathy for customers?
Appreciate CUSTOMER CARE and their role in it.
Internalize and Practice skills for effective customer handling
Audio-visual presentation, role playing, case studies, group game etc.
Anyone dealing with customers, who are committed to provide quality service. It includes owners, managers, supervisor & employees especially working in Customer Service areas like Customer Service Officers, PR Officers, Relationship Officers, and Client Relation Officers etc.
1 Days : 2:00PM-5:00 PM
As per Standard Rate